(1) This Privacy Policy (Policy) forms a part of the terms and conditions governing your relationship with Dindinn Corporation Pte. Ltd. (Dindinn, we, us, or our) and its related corporations and should be read in conjunction with any of the terms and conditions entered into between you and Dindinn (the Terms and Conditions) in relation to the services provided by Dindinn (the Services) through its mobile application (the Dindinn App) or its website.

(2) This Policy should be read together with and does not derogate from any of the Terms and Conditions. Dindinn’s rights under this Policy shall be without prejudice to other rights of collection, use and disclosure available pursuant to any such terms and conditions or under the law and nothing herein is to be construed as limiting any of these other rights.

1.1 Personal Data in this Policy means data which enables an individual to be identified including, but not limited to:

(a) information such as names, contact details, addresses, payment information such as credit or debit card information, and other identification details of users who access the Dindinn App, our website or any of the Services;

(b) device data such as the carrier operating system such as the device and connection type, unique device identifier (i.e. device’s IMEI number, MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, IP address, mobile payment methods, interaction with retail technology such as use of NFC tags, QR codes or use of mobile vouchers;

(c) information relating to the ordering system found in our Services, including information on your orders made at store such as your frequent purchases, location of purchase etc.;

(d) your location data, as well as locations of our restaurants, cafes or other eateries (whether located in Singapore or elsewhere) (Outlets) previously visited by you; or

(e) information from third-party services, such as when you connect a social networking service such as Facebook, Twitter or Google to your account.

1.2 Cookies

We may additionally use cookies to distinguish you from other users of the Services. Cookies are small data files stored in your electronic devices that recognises and identifies your device which allows us to remember you or other data about you for future use. The cookies placed by our server are readable only by us, and cookies cannot access, read or modify any other data on an electronic device. For the avoidance of doubt, our cookies do not collect information that personally identifies you and we do not use cookies to obtain such information. [Your web-browser may offer the option to refuse cookies, and if upon such refusal we will cease gathering any information on you through our cookies. However, this may affect your user experience on the Services.]

We may make changes to this Policy from time to time and post a revised version on the Dindinn App or on our website www.dindinn.com, which shall be effective immediately upon such posting. We are under no obligation to separately inform you of any such revision. Your continued access of our Services after the revised Policy has taken effect will constitute your unconditional acceptance of such revised Policy. All communications, transactions and dealings with Dindinn will be subject to the latest version of this Policy in force at the relevant time.

3.1 From time to time, Dindinn may collect Personal Data from you. The Personal Data provided by you to us will be transferred and stored on Amazon Web Service servers (and will be subject to any terms and conditions applicable thereto). We may use the Personal Data provided by you for the following purposes (the Purposes):

(a) to provide access to the Services to you and to allow Outlet to provide services to you;

(b) to carry out our obligations arising from any agreements entered between you and us;

(c) to facilitate transactions through the Dindinn App or in connection with the Services;(d) to carry out, monitor and analyse Dindinn’s business;

(e) to contact you to send you information about the Services, and to notify you about changes or updates to the Services when necessary;

(f) conducting checks with the Do Not Call Registry;

(g) to allow us to facilitate Outlets in carrying out targeted marketing through trend analysis, determining staffing needs based on demand and peak times and reconnecting with customers who have not visited within a predetermined period;

(h) as part of, or in connection with, any sale, merger or similar change of Dindinn’s legal business;

(i) for customer feedback and complaints or legal purposes in enforcing Dindinn’s rights, procuring legal advice and dispute resolution;

(j) for the marketing, promoting or advertisement of products and services (including any co-branded products or services) which we think you may be interested in; and

(k) to detect, prevent and investigate fraud, crime, offences, money-laundering, counter-terrorist financing and bribery;

(l) to assist us in conducting or co-operating in investigations or proceedings relating to fraud or other illegal activity where we believe it is reasonable and appropriate to do so; and

(m) purposes reasonably related to the aforesaid.


3.2 Dindinn may retain Personal Data for so long as one or more of the Purposes for which it was collected remain valid, where required by regulation or law (national or international), or as required by its own record retention policies or own business purposes.


3.3 Please note that when you submit comments or feedback regarding the Dindinn App, you consent to us using such comments or feedback in any manner, including without limitation, in any marketing or advertising materials.

Should you provide Dindinn any Personal Data of yourself or others:

(a) you represent and warrant to Dindinn that (i) each individual (including yourself) whose Personal Data has been provided to us, has been notified of the purposes for which data will be collected, processed, used or disclosed; and (ii) such individual’s consent for the collection, processing, use and disclosure of such Personal Data by Dindinn has been obtained and authorised by such individual.

(b) you shall notify us immediately upon becoming aware of any withdrawal by any individual of his/her consent to the collection, processing, use and/or disclosure by Dindinn of his/her Personal Data provided to Dindinn. The withdrawal of such consent may affect the Services which Dindinn is able to provide to you or such.

(c) you shall ensure at all times that any information provided (including any Personal Data) to us is correct, accurate and complete, and that any consent given in relation to Personal Data shall, subject to all applicable laws and regulations, survive death, incapacity, bankruptcy or insolvency of any such individual and the termination or expiration of any account in connection with the use of the Services.

5.1 Dindinn may from time to time also disclose Personal Data for any of the Purposes to Dindinn’s shareholders, directors, officers and employees and the following parties (whether inside or outside of Singapore):

(a) any agent, contractor, or third party service provider who provides certain functions related to the business of Dindinn, such as but not limited to processing payments, will have access and use of such information to the extent necessary to allow them to perform the services they provide to us;

(b) software developers [to the extent necessary to allow the development and refinement of the Services];

(c) any person or entity employed by or on behalf of Dindinn or is a part of or related to any group of companies of which Dindinn forms part or is affiliated to;

(d) any actual or proposed assignee of Dindinn or transferee of Dindinn’s rights in respect of all or any part of the assets or business of Dindinn;

(e) any person or entity to whom Dindinn is under an obligation or otherwise required to make disclosure pursuant to any applicable laws and regulations, including disclosure to courts, tribunals, and/or legal, regulatory, tax and government authorities and stock exchanges; and

(f) meeting or complying with Dindinn’s internal policies and procedures and any applicable rules, laws, regulations, codes of practice or guidelines, orders or requests issued by any court, legal or regulatory bodies (both national and international) (including but not limited to disclosures to regulatory bodies, conducting audit checks or any investigations).

6.1 You may access or make corrections to any of your Personal Data held by Dindinn. To do so, please contact us (at connect@dindinn.com). Dindinn reserves the right to charge such fees as it may, in its sole and absolute discretion, deem appropriate for the grant of such access and to correct any Personal Data.

6.2 You may withdraw your consent for the continued collection, use, disclosure, transfer and processing of your information at any time by contacting us using the contact details set out below. Notwithstanding any such request, we may be entitled to continue retaining your personal data in accordance with applicable laws and regulations.

7.1 Where you have chosen a password to access certain services of the website, you are responsible for keeping your password confidential. We ask you not to share your password with anyone.

7.2 You acknowledge and accept that the inherent nature of the internet and/or telecommunications services is such that transmissions may be subject to interruption, interception, hacking, fluctuation, inaccuracy, defect, corruption, loss, connection error, transmission blackout, delayed or failed transmission and/or incorrect, garbled or incomplete data transmission. Dindinn will not be liable for breakdown, interruption, failure, closure or malfunctions in communications facilities not under its control that may affect the accuracy, authenticity or timeliness of messages and transactions that may be sent and does not warrant that any identified defect will be corrected.

7.3 You acknowledge that your personal information is transmitted to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information.